Cookies Policy

This Cookies Policy explains how Joo Casino uses cookies and similar technologies when you visit or use its website and related online services. It describes what cookies are, the purposes for which they may be used and the choices available to you. This policy should be read together with the applicable Privacy Policy and Terms and Conditions.

Joo Casino operates under a licence issued by the Curaçao Gaming Authority (CGA) with reference number OGL/2024/161/0191, providing regulated gaming oversight and player protection standards.

1. What are cookies?

Cookies are small text files that a website places on your computer, mobile phone, tablet or other device when you visit. They allow a website to recognise your device, remember certain information and support the delivery of online services. Cookies may be temporary, remaining on your device only while your browser is open, or persistent, remaining for a defined period or until you delete them.

Some cookies are set directly by Joo Casino, while others may be set by service providers that help operate, secure, analyse or improve the website. Similar technologies may include pixels, tags, software development kits, local storage and device identifiers. For simplicity, this policy refers to these technologies as cookies unless a distinction is necessary.

Cookies do not normally contain information that directly identifies you, such as your name. However, information collected through cookies may be linked with account, device or usage information held by Joo Casino. Where this occurs, the information will be handled in accordance with the Privacy Policy and applicable Australian privacy laws.

How cookies help the website

Keep the website and account areas functioning correctly.
Remember choices such as language, region, display or session preferences.
Support login, account security and fraud prevention processes.
Understand how visitors use the website and identify areas for improvement.
Help deliver relevant website content and measure communications, where permitted.
Maintain the stability, performance and security of online gambling services.

2. Types of cookies we may use

Strictly necessary cookies

These cookies are required for essential website functions. They may support account access, navigation, security checks, session management, responsible gambling controls and the processing of requests. Without these cookies, some parts of the website may not operate properly. Because they are necessary for the delivery of requested services, they may not be disabled through standard preference tools. You may still be able to block them through your browser, but doing so may prevent access to account or gaming features.

Functionality cookies

Functionality cookies allow the website to remember information you have selected or entered. For example, they may remember a preferred setting, reduce the need to repeat information during a session or help provide a more consistent experience. If you do not allow these cookies, some personalisation features may not work as intended, although you can generally continue to browse public areas of the website.

Performance and analytics cookies

These cookies collect information about how visitors use the website, such as which pages are viewed, how long a page takes to load and whether an error occurs. The information is generally analysed in aggregated or pseudonymised form. It helps Joo Casino understand website performance, identify technical issues and improve content, navigation and services. Where required, these cookies will be used only with your consent.

Advertising and marketing cookies

Advertising or marketing cookies may be used to help measure campaigns, understand interactions with promotional content and present information that may be more relevant to your interests. These cookies may be placed by Joo Casino or by approved third parties acting on its behalf. They are not intended to encourage gambling that is unsafe or unsuitable. Marketing cookies will be used in accordance with applicable requirements and your choices.

Security and compliance technologies

Certain technologies may be used to protect accounts, detect unusual activity, prevent fraud, manage access and support compliance obligations. These tools may collect information about a device, browser, network connection or interactions with the website. They help maintain a safe and reliable service and may operate separately from optional analytics or marketing cookies.

3. Cookies used by third parties

Joo Casino may work with third-party providers that supply hosting, security, analytics, payments, customer support, communications, advertising or other technical services. These providers may use cookies or similar technologies on the website to perform services on behalf of Joo Casino. Third parties may also process information under their own privacy policies, subject to their contractual obligations and applicable law.

Third-party services may change over time as the website develops. For this reason, a cookie preference tool or similar notice may provide the most current information about optional technologies in use. You should review the available settings before accepting non-essential cookies and check the relevant third party's information where appropriate.

Joo Casino does not authorise third parties to use website information for purposes that are inconsistent with the services they provide, this policy, the Privacy Policy or applicable requirements. However, once information is shared with a third-party provider, that provider may have its own systems, security measures and retention practices.

Information that may be collected

The type of device, browser and operating system used to access the website.
Approximate location inferred from technical information, where relevant.
Pages visited, links selected and general navigation activity.
Session dates, times and duration.
Website preferences and interactions with notices or features.
Technical information such as IP address, device identifiers and error data.
Information used to recognise repeat visits or maintain a secure session.

4. Your choices and managing cookies

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, you can choose whether to accept optional cookies. You can change your choices later by using the available cookie settings link or preference controls on the website. Changing your preferences does not usually affect cookies that are strictly necessary for core functions.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites or block cookies generally. Browser controls differ between devices and browsers, so you should consult the relevant help instructions for your chosen browser.

Open your browser's privacy or security settings.
Review the available cookie, tracking or site-data controls.
Choose whether to allow, block or delete cookies.
Close and reopen the browser if required for the change to take effect.
Return to the website and review any available preference settings.

If you delete or block cookies, some website features may not function correctly. You may be signed out of your account, lose saved preferences or need to repeat certain actions. Blocking analytics or marketing cookies should not normally prevent basic browsing, but blocking necessary cookies may limit access to account, payment, security or gaming functions.

Browser settings may apply broadly to all websites you visit rather than only to Joo Casino. You may therefore wish to use the website's own preference controls where available. Your choices may need to be made again if you use a different browser, device or cleared browsing data.

5. Privacy, retention and updates

Information collected through cookies may be personal information under applicable Australian privacy laws. Joo Casino will handle that information in line with its Privacy Policy, including applicable requirements concerning collection, use, disclosure, security, access and correction. Cookie information may be processed in Australia or in other locations where Joo Casino or its service providers operate, subject to applicable legal requirements.

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie and on the purpose for which it is used. Retention periods may also be affected by security, legal, accounting, dispute resolution and operational requirements. When information is no longer required, it may be deleted, de-identified or securely disposed of in accordance with applicable practices.

Joo Casino may update this Cookies Policy when website features, technologies, service providers or legal requirements change. The updated version will be made available on the website and may include a revised effective date or other notice. You should review this page from time to time so that you remain informed about how cookies are used.

If you have questions about this Cookies Policy, privacy or the use of cookies, please use the contact or support options made available on the Joo Casino website. Do not send sensitive account or payment information through an unsecured channel. This policy provides general information and does not replace any rights or obligations that apply under Australian law.